For most companies, communication is a major prerequisite for maintaining good customer relations. And the most cost effective way to do this is through telephones. Call centers or contact centers specialize in the activity of communicating with customers over the phone for complaints or for sales. And most of the communication is done over the telephone.
Call center executives use the telephones for hours on end. This has been found to cause a lot of discomfort as well as health problems like neck, shoulder and back strain. This is the reason why most call centers are shifting to the use of headsets with their telephones. Headsets give them hands-free comfort and also the ability to multi-task. This has increased the productivity of call center executives.
The main aspects to be considered while choosing headsets for call centers are: the noise level in the office, the mobility required by the user, the cost of ownership, the product range, various options like the kind of ear piece (monaural/ binaural), the kind of phone or computer connection used with the headset (Bluetooth, USB, 3.5mm/ Analog), the compatibility to computer hardware and software, the kind of computer usage (VoIP, video conferencing), the range of bass or treble, the power of the speakers, the comfort in wearing the headset, and durability.
Advanced call center headsets have unique options like discriminatory noise cancellation ability that minimizes external noise and also improves the voice of the caller. They also have dynamic voice control options to keep the volume at a pre-set level. Other options include the conference call feature that enables internal conferencing of up to five people; intercom function, push-to-talk function with mute option, wall mounted system for space optimization, and so on.
To find the best headsets, locate a good vendor who understands call center requirements. The vendor should also be able to update your inventory whenever required and effectively minimize transaction costs. The vendor should also be able to offer training to the call center agents for using the headsets. Some vendors provide online support and training through videos and websites. Headset management is also an important aspect, which is best left in the hands of a specialist. Headsets, like any other electrical device need to be serviced regularly and maintained in good condition.
Headset demands have risen with more consumers relying on cell phones and audio devices for communication and entertainment. The best feature is the use of noise-cancelling technology which filters outside noise to deliver only what is being played on a device.
As technology continues to tweak existing systems, the list of headset types has lengthened. So too have features and styles. Take a look at what's available.
Technology
Noise-cancelling technology has proved critical in producing clear, distortion-free sound. It uses a bi-directional microphone that functions in a figure '8' field. Sound is picked up at close proximity so outside noise is shut out.
Microphones which are omni-directional but with the same technology gather sound from a 360-degree field so do not do all that well to filter ambient noise. Wireless technology has seen widespread use in headsets. Bluetooth headsets are popular because of the neat, hassle-free style. However, limitations like permitting communication only over short distances means they're best used by cell phone users. An alternative is a Bluetooth desktop service which allows VoIP and fixed-line communication.
Types
Headset type is subdivided into what it's used for as well as what it's used with but this may cross platforms. An example is headsets used with computers and cell phones. If they feature the same connectors (3.5 mm, for instance) and both system have this jack socket, they may be interchanged. However, some high-end phones rely on Bluetooth technology in which case they may not be interchangeable.
Telephone headset: Telephone headsets facilitate communication over fixed lines. Call center employees are regular users. The devices are connected using any one of several connectors, popular examples being RJ-9 connectors, 2.5 mm jack sockets and Bluetooth for hands-free communication.
The USB microphone headset is one of the most popular items bought by people. It is a device that can be paired easily with a cell phone or any other device so that people can use them when they work on their computer or the internet.
What is a USB microphone headset?
A USB microphone headset comes with earphone and microphone so that the user can talk, listen and even record what they want. The USB microphone headset is so popular and well loved that there are enough choices available to suit different needs of different people. So, if you want to buy a USB microphone headset, here are a few points to consider.
First, in a USB microphone headset, the microphone is *THE* most important part. A high quality microphone has a response in the range of 100Hz-8kHz. If you require the microphone for extremely sensitive purposes, you may need a more powerful mic.
A USB headset does not need a sound card. Because of the USB, the headset will work with different devices like the Mac, PC, desktop, laptop, notebooks and so on. So, you need to buy a single headset which can be plugged and played wherever you go.
Finally, you might want to choose between a single ear and stereo headset. In general, most users prefer stereo headsets because of the comfort and quality.
Another important consideration when you buy a USB microphone headset is whether you should go wireless with the headset. In the past, wired headsets were the only option. But, these were less powerful and the wires hanging from the mic are not only ugly but also very uncomfortable. Wireless headsets are all the rage these days. They are available in a large number of varieties. Typically, a decent quality headset allows you to move up to 200 feet from the USB connection. In an office environment, these kinds of headsets allow a lot of flexibility and efficiency.
There are a number of options available to you if you are in the market for a headset for personal or business reasons, though this can lead to problems if you aren't exactly sure what sort of headset you should be looking for. In order to help you with this, this guide will assist you in deciding what features would be most beneficial to you in the headset that you choose and will also help you to find the headset that best meets your needs while staying within a manageable price range.
Business and Telephone Headsets
When looking for a headset for a home phone or a business location, there are a variety of options at your disposal. You might choose a wired headset with a single earpiece for workers in your office location, though this may not be the optimal choice to use at home. Likewise, a headset with a wireless phone receiver could be of great use to you in the home but in an office setting it would be just one more piece of equipment that must be utilized while trying to make it through the business day. Choose your headset based upon the common conditions that it would be used in... a business might benefit from more stationary headsets (possibly with noise-cancelling technology), while a home would see more use out of a portable model so that you can continue your usual home routine while speaking on the phone.
Cell Phone Headsets
The cell phone has become an integral part of both business and personal life, and choosing the right hands-free headset can make both of these parts of life much easier. Cell phone headsets can be wired, wireless, or even operate on Bluetooth technology, but in the end they all accomplish the same goal of allowing you to talk on your cell phone without having to actually hold the phone to your ear as you talk.
VOIP Headsets
With Voice Over Internet Protocol (VOIP) telephone systems rapidly rising in popularity, you may find yourself looking for a headset that is compatible with a VOIP system instead of a standard landline telephone. There are a number of VOIP-compatible headsets available, and they offer many of the same features as those for landline local telephone systems... there are wired headsets, wireless headsets, noise-cancelling headsets, and even Bluetooth headsets which all work flawlessly with VOIP networks. Be sure to check whether your headset is VOIP-capable before you buy, though many modern headsets have no trouble handling VOIP calls.
Computer headsets generally come in with standard 3.5 mm and USB connection options. A 3.5 mm headset comes with two 3.5 mm connectors, one connecting to microphone jack (line-in) and one connecting to the headphones or speaker jack (line-out) of the computer. A 3.5 mm headset connects to the computer via the computer's sound card, which converts the digital signal of the computer to an analog signal for the headset. These headsets are usually cheaper and sufficient for basic home use. The quality of the sound depends upon the quality of the equipment.
On the other hand, a USB headset has a USB connector which can be directly plugged into the USB port of your computer. These headsets contain a digital volume controller, and the sound quality is superior dues to minimum interference. USB headsets are plug- and-play in nature and need no installation drivers.
Advantages of Computer HeadsetsComputer headsets have extensive use in both home and workplace environments. Apart from the possibilities of listening to mp3s and watching the latest blockbuster, you can enjoy other advantages like:1.Hands-free typing: With the help of suitable voice recognition software, you can compose mails, documents and research papers hands free. A headset makes it possible for you to voice your commands.2.Gaming: Play multi-player games online and speak with other players. A headset allows you to clearly hear and be heard while playing and keeps your hands free to use the mouse and keyboard.3.Pod casting and webinars: If you have your own pod cast, a headset can help you hear it in real-time and adjust volume levels accordingly.
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As science has invented so many things for our ease, the day is not far when we would not even need to take food or water to keep ourselves alive. Perhaps we will eat or drink such things that would remove the need to eat on a daily basis. That is quite understandable in this busy world as we are always on the lookout for ease in every area of.
The inventions of science have brought to us many devices that make our life much easier, like the computer for computing. But today the computer is much more than a computing device. As a consequence, many computerized devices came into existence. The most popular among them is the mobile phone. Mobile phones were invented to keep us in touch with our personal and business life wherever we are.
No matter how far we are from our family and friends, we can talk and inquire about their well being with the help of mobile phones. The invention of the mobile phone led to the invention of many new accessories. The Behind-the-head headset with microphone is one of the inventions in the field of accessories of mobile phones. Let us go into some details about the behind-the-head headset with microphone.
Besides behind-the-head headset with microphone, there are many other headsets. Among them bluetooth headsets are popular. The bluetooth headsets allow wireless accessibility to the mobile functioning with the headset.
The behind-the-head headset with microphone offers noise canceling features and amplification microphone technology. It also provides very rich stereo sound. It is designed with the behind the head replaceable ear pads, foam and also includes volume control and mute switch. It is best for gaming, chatting, music and voice over IP.
USB headsets are a popular choice of most internet users in recent times. These headsets are equipped with an earphone and a microphone. To pick the right headset, you need to consider a few aspects. Firstly, make sure the microphone is in perfect working condition. A USB headset typically has a response range of 100Hz to 8 kHz and should capture pretty much everything you say. Secondly, these headsets are of 'plug-and-play' nature, so you need not insert any sound card or make sure your USB ports are functional. Finally, these headsets come in two different configurations; single ear and stereo. Pick the one that works best for your requirements. Additional features you can look for include:
1. Sub-woofer vibration technology2. Independent controls for 5.1 channels3. Bass enhancements4. Dual outputs for 5.1 channels5. Stereo room monitor6. Graphic equalizer7. DSP effects8. User programmable presets
Why USB Headsets? USB headsets utilize cutting-edge concepts while incorporating comfort and luxury in the device. They implement noise canceling mechanisms and eliminate audio interference from external sources. In addition, these headsets employ the latest in audio technology to give you high quality sound. Most headsets have soft touch controls to enable you to adjust volume of the microphone easily.
USB Headsets for Gaming Headsets using USB are perfect if you are a gaming enthusiast. If you want surround sound quality, this headset is for you. Most gaming headsets have 5.1 surround sound, rumble feedback, and a boom microphone, to keep your gaming sessions in full swing. They have a single-cable mechanisms, light vibration and are Mac and Windows compatible. Typically, they have speaker driver sizes of 40mm (x2) of 64 Ohms (front), 30mm (x2) of 32 Ohms (center), 30mm (x 2) 80 Ohms (surround), 30mm (x 2) 80 Ohm with vibration (sub-woofer), Response range of 20Hz-20kHz (front, center, surround), 20-120kHz (sub-woofer), and signal to noise ratio of >90dB.
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