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Highlights from the Business
Locally owned & operated
6 years in business
Certified professionals
Emergency services
Offers customized solutions
Free estimates
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Services Offered
Verified by Business
Review Highlights
“Nick gave me a good estimate and was very reassuring at a very stressful time (moving is always stressful).” in 9 reviews
“My team movers were Navruz and Ilia who were professional, they were careful, and explained everything.” in 3 reviews
“Tommy, who I dealt with at My Pro Movers, sent the best TEAM to do the hard work.” in 3 reviews
About the Business
Business owner information
Tony A.
My Pro Movers is a full-service moving company located in McLean, Virginia. They provide comprehensive moving services to the entire Washington D.C., Maryland, and Northern Virginia area. With a focus on customer satisfaction, the company's experienced and skilled movers offer a wide range of services, including packing, loading, transportation, and unloading. Whether you're moving across town or across the country, My Pro Movers has the expertise to make your move as smooth and stress-free as possible. Trust them to handle all of your moving needs and give you peace of mind during this exciting time.
Location & Hours
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Amenities and More
Ask the Community
Q:
Will you go to Winchester, VA?
A:
Hi Sally. Yes, we will move to Winchester, VA. In fact we cover the entire DMV area for local moves, and we will go long-distance, anywhere on the East Coast and as far west as Chicago.
Nick D., Business Manager5 years ago
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Recommended Reviews
Overall rating
87 reviews
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1 star
Wanger ..Washington, DC02May 7, 2024Great communication all through the process. Great handling of all items.
I would use them again.
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Oh no 0- Amanda R.Alexandria, VA06Mar 17, 2024
My move was filled with confusion and what was blamed for improper estimation. I didn't know a one bedroom condo was hard to estimate (it wasn't with other movers) and it was never offered to come view my unit. Overall, it took longer than expected and was almost double my estimate.
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John G.Lexington, MA22221May 19, 2023[copy+paste from google reviews for increased visibility]
TL;DR:
During a long distance move, our moving truck blew out a tire, which caused our items to be delayed. While I don't hold the tire issue against MyProMovers, the subsequent response from the company showed very little respect and accountability.
My overall conclusion would be that even with good reviews, moving companies are all shitty, and my recommendation to anyone reading this is to shop purely based on price, which I wish I had done instead of paying extra for MyProMovers purely based on reviews.
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It's been a few weeks since this incident, but I wanted to take the time to write a review about it. I booked MyProMovers for a long-distance move from Virginia to Massachusetts for a 2-bedroom apartment worth of items.
On pickup day, the movers arrived on time and worked hard, which we were happy about. Our items did however have some small cosmetic damage on them.
However, as stated in the TL;DR, on the ride home the moving truck blew out a tire. This is where issue #1 was-- the communication given to me by my sales rep was that our delivery would be delayed by a few hours only. I wish there was more transparency at this point in the process.
Later I was informed by a manager named Daniel that our items would be delayed indefinitely. The reason for this is that the truck went to go get the tire fixed at a shop nearby in Virginia. However, issue #2 is that the company did not follow up on the status of our moving truck until AFTER the tire shop had closed and locked up for the weekend. I don't think it is unreasonable for me to expect checking the hours of a tire shop as part of normal diligence for this kind of procedure.
My final gripe comes in the refund process. First, this is a nitpick, but Daniel kept thinking my name was "Josh" when it's really "John", which really soured my already upset mood. Initially, we were offered a refund of $500 for the inconvenience, which I replied by asking for full documentation of our contract before proceeding. 5 days later, Daniel followed up on the refund, only offering $250 because it was a "night delay". In addition, in the subsequent negotations, Daniel was very unresponsive, replying to my 5/1 message on 5/4, replying to my 5/4 message on 5/8, and replying to my 5/9 message on 5/12.Helpful 3Thanks 3Love this 0Oh no 0Business owner information
Daniel O.
May 19, 2023
Dear John Guo,
We sincerely apologize for the experience you had with our company. We understand your frustrations and would like to address your concerns.
Firstly, we want to clarify that the tire on our truck didn't blow during the long-distance journey; it occurred after loading at your origin address here locally. Once we realized the issue, our management team promptly took the truck to a nearby tire shop center to get the problem fixed efficiently, ensuring that we could deliver your items to your new out-of-state home on time.
Regrettably, the tire shop center we relied on didn't provide the level of service we had anticipated. They closed without notifying us before 4 pm on Friday afternoon, leading to our truck being securely locked at their facility. Our management team spent three hours continuously calling, emailing, and texting the business and its employees in an attempt to resolve the situation promptly. Unfortunately, we were unable to reach anyone. In light of this, we immediately contacted you to explain the situation, expressing our deep embarrassment and regret. We emphasized our commitment to resolving the issue as quickly as possible.
Daniel, our manager, sincerely apologized for the inconvenience caused, assuring you that we were working diligently to regain possession of our truck. He explained that the tire shop wouldn't open until early Monday morning and confirmed that once we had the truck back, our crew would immediately proceed to your destination address out of state. We offered you financial compensation as a gesture of our accountability and genuine concern. Please note that we never stated that the items would be delayed indefinitely; rather, we assured you that they would be delivered no later than Monday, with the possibility of an earlier delivery if we could establish contact with a representative of the closed tire shop.
Throughout Saturday, our entire management team devoted their efforts to this task, eventually receiving a response from a tire shop manager. We arranged an emergency truck pick-up with the tire shop and paid an additional fee for their team to come out while the business was closed. We invested considerable effort to expedite the delivery process. Consequently, instead of a two-night delay, our team was only 19 hours late in delivering your items. As a result, the initial dollar amount offered has been revised. We, also, sincerely apologize for misspelling your name.
Once again, we deeply regret the inconvenience you experienced during your move. Our intention is always to provide exceptional service, and we genuinely apologize for falling short of your expectations. We hope that you will accept our sincere apology and consider giving us another opportunity to serve you in the future.
Please be advised that we remain fully committed to resolving this issue. To ensure a prompt resolution, we kindly request that you email us at management@mypromovers.com or call our dedicated customer support line at 703-310-7333. We appreciate your cooperation in helping us address this matter.
We value your feedback and will take steps to improve our responsiveness and communication. If you have any further concerns or questions, please don't hesitate to reach out to us directly. We are committed to resolving this matter to your satisfaction.
Kind regards,
MyProMovers Management
Kyle F.New York, NY01May 23, 2023Had a great experience with a short move with this company. Movers arrived early, completed the job in the estimated time, and dealt easily with several large and unwieldy pieces of furniture.
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Arina T.
May 24, 2023
Thank you for leaving such a positive review of your recent moving experience with our company! We're thrilled to hear that you had a great time during your short move.
Punctuality and efficiency are vital to us, and we're glad our movers arrived early and completed the job within the estimated time. Handling large and unwieldy furniture can be quite a challenge, but our team is well-equipped to handle such situations with ease.
We appreciate your kind words and feedback. It's our constant goal to provide exceptional service to all our customers, and your satisfaction is incredibly rewarding for us.
If you have any future needs or questions, please don't hesitate to reach out. We're here to assist you in any way we can.
Thank you once again for choosing our company and for sharing your positive experience. We truly value your support.
Miranda J.Arlington, VA85420Oct 31, 2022I am writing an updated review on my previous review. This review is solely for the great customer service that was shown after I posted my review on Yelp. Daniel the manager reached out to me after my review and took the time to address my concerns. I really appreciated that and they were able to over me a reasonable compensation.
Helpful 0Thanks 0Love this 0Oh no 0- William R.Columbia, MO01May 27, 2023
Process was flawless, from making an apartment to follow up contact by then and moving crew was excellent. Expertly wrapped and moved heavy furniture from a townhome to another townhome. Raul and his crew were great. Highly recommend. Cost was under estimate due to the crew's efficiency; greater value.
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Arina T.
May 28, 2023
We greatly appreciate your recommendation and are glad to know that our team's efficiency resulted in a cost that was under the estimate, providing you with even greater value. It was a pleasure serving you, and we look forward to assisting you again in the future.
- Stasia B.Oakland Park, FL01Jun 14, 2023
We moved here from Miami and spent a good amount of money on a moving company. We had two pieces of furniture that would not make it up the stairs and we had to get a hoist. I called MyProMovers and Joseph came out that day and looked at what we had, the house, the balcony took measurements, spent a good 20 minutes assessing the job. Every other company gave me some quote on the phone, asked for photos, but not one of those companies sent anyone out to really assess the job. Not one of the other companies ordered a fork lift, they thought they would be able to hoist it up two floors. Mind you, one piece is a heavy sideboard from Belgium.
Long story short, I chose MyProMovers, and I am so happy I did. They were incredibly professional, careful, respectful, prompt and they did the job Joseph promised. No mars on my walls, nothing damaged, everything done right. If I ever move again I would hire this company, as they do things right. I want them to be successful, just not so big where the quality will suffer. It was not cheap, but given the alternatives it was well worth the peace of mind and finally, seeing something done right. Many, many thanks. Guess I'll be calling you when and if we ever move. Actually, what they did was flawless and really am grateful. Obviously, I cannot say enough about this company and the job they did.Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Arina T.
Jul 11, 2023
Thank you for taking the time to share your experience with MyProMovers! We're delighted to hear that Joseph and our team provided exceptional service during your move.
We understand the importance of a thorough assessment, which is why Joseph personally visited your location, took measurements, and assessed the job for a smooth and successful moving process. Our commitment to providing accurate quotes and ensuring the right equipment is in place sets us apart from other companies.
We're thrilled that our team demonstrated professionalism, carefulness, and respect throughout the entire process. Maintaining the integrity of your home and belongings is a top priority for us, and we're glad to hear that no mars on the walls or damage occurred.
We truly appreciate your trust in our company and your recognition of our commitment to doing things right. Your peace of mind is invaluable to us, and we're grateful for the opportunity to deliver flawless service. Should you ever require our assistance again in the future, please don't hesitate to reach out. We'll be here to ensure another successful and stress-free move. Many thanks for your kind words and recommendation! - Marina W.McLean, VA02016Jan 6, 2023Updated review
The company offered me $400.00 just for me to remove my review. They admit to wrongdoing but will only offer compensation IF I remove my review. They told me they have to protect their reputation. Unbelievable.
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Daniel O.
Jan 6, 2023
Dear Marina,
We apologize for the negative experience you had with our company. We take all feedback seriously and will be sure to address the issues you raised with the appropriate team members. We appreciate you bringing this to our attention and apologize for any inconvenience or frustration caused. We strive to provide high-quality service to all of our customers and it appears that we fell short of meeting that goal in your case. Please don't hesitate to reach out to us directly so we can make this right and ensure a better experience for you in the future.
We understand that you have reported some heavy items were left in the garage and some items were unstable. We want to assure you that we take these issues seriously and would like to make things right. We offered to send a team back to help move the heavy items out of the garage and to send a repairman to fix any unstable items, but you declined our offer. We had no other options at that point but to respect your decision.
We apologize if it seemed like we were trying to bribe you by offering compensation in exchange for removing your review. That was not our intention. We simply wanted to offer a solution to address the issues you raised and to make things right. We hope you can understand our position and that you will consider allowing us the opportunity to make things right in the future. Please don't hesitate to reach out to us directly so we can address any concerns you may have.
Sincerely,
MyProMovers Management TeamDec 30, 2022Previous reviewDO NOT USE THIS COMPANY. I chose mypromovers based on these obvious fake reviews. I packed myself and used "rent a bin"which is an amazing company if you don't want the hassle or price of moving boxes. I slept long and hard before eating this company not wanting to review in anger.
First of all I will just say that the cost of my move was over $1000.00 of my initial quote. Let me remind you that I packed and moved myself only leaving large furniture and area rugs. I asked the movers not to pack or grab any small items. They did not listen because
NONE IF THE MOVERS SPOKE ENGLISH. when they arrived I was supposed to have 4 movers and only 3 showed up. The fourth guy was on my video camera arriving just before 12pm. 11:52 to be exact. I was charged four movers for the entire duration (even after reporting the 4th mover did not arrive at 8am like the others). During the first half of the move we witnessed only 2 movers actually working with the 3rd guy doing a random walk through every so often. The mover in charge did not give me my contract to sign in its entirety. He gave me 1 page to sign and did not disclose further pages.
The movers did not carry all of the items that belonged up stairs, up. They left most of my belongings in the garage. They did disassemble but did not assemble furniture correctly. My dresser drawers do not slide properly anymore, my dining table wobbles and my queen bed Frame literally collapsed in the middle of the night. The movers left a huge mess in the new house. The new house that was very clean.
At approximately 2pm I asked the movers what they thought the bill would be so I can pull cash (there's an 5% charge if you use credit). The head mover in his broken best English said he had to call the company because they had packing materials. I was confused because they did not pack anything. I called the company and spoke yo a very rude person named Al. I told him we had no clue what the movers were claiming to charge. I also told him about the 4th mover not arriving. Al wanted to call the movers them but I asked him to call after because they were in the midst of unloading our personal belongings and I didn't want drama in front of my kids. After the move the movers called the company for the final bill I was told the amount and I disagreed. Al did not call me like he said he would. I called him and he began to threaten me saying I needed to pay and that the movers were not leaving until I paid. The movers say outside my house like some thugs. Al continued to be rude, even laughing because I was upset. I asked to speak to a supervisor and he refused to pass me through to someone. I did not want yo pay for an additional person nor did I want yo pay for packing materials that I did not ask for. I did not give authorization to use packing materials and the Al person said I knew because the driver let me know after 2pm (when they were unloading). Al finally called a financial manager at his home but by that time I just wanted to pay and get those thugs off my lawn and out of my garage. Even after I paid the full price of 2300.00 for a move less than a mile in distance and only 3 bedrooms that only required furniture moving. My original quote was 1200-1300.00. The head mover lied and said the 4th guy arrived at 8:40. I have the video showing exactly when he arrived. The company believed the movers and said they'll get back to me. These guys took almost 10yrs to move me. Ridiculously Way longer than it should've taken. From a 3bedroom townhome to a single family home less than a mile.
THIS COMPANY MADE AN ALREADY STRESSFUL MOVE THE WORST POSSIBLE EXPERIENCE.
The movers left water bottles all over my driveway and lawn. They used my microwave and ate fruit from my fruit bowl. They were on the phone through the day while moving my items not giving full attention to what they were doing. We have to move heavy items today because the movers just left them in my garage. Please be aware of this company if you plan to have a good move. They were horrible from the customer service to the movers. 
17157334Aug 1, 2021I see some bad reviews but this place was recommended to me by my friend who recently moved and I'm so glad I took his suggestion. From the time I requested a quote to the time of the move there was constant communication and updates and reminders which was very helpful. The two movers (Jacob and Nigel I think his name was) were very friendly and pretty funny which made moving more fun. The total cost was a little higher than the quote I was given but that's not because they weren't working hard, it just took a little longer than expected and I underestimated the amount of stuff. Everything arrived undamaged, even my box of poorly wrapped (read: not wrapped at all) glasses. Will definitely use them again for my next move!
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Arina T.
Aug 2, 2021
Thanks, Nicolas! We appreciate you choosing us to service your move. We're so glad that we are able to live up to our reputation to provide you quality service and look forward to your next move!
Nusrat B.Arlington, VA434846Dec 7, 2019Why does the estimate says 4 hours with 3 men and then the final charge is 9 hours with 3 men? I understand that estimate can differ from the actual but more than double? And then they go for a break for 30 minutes and charges us for that saying they took 3 minutes break. Seriously?
Boxes broken with stuff falling out and it took them 9 hours for a two bedroom apartment with 3 men.
At one point, we had to go with them and bring stuff to make it faster otherwise God knows how loNg they would have taken. And they also damaged my furniture. Then lost some of the screws and took another half hour to find it. Super unorganized and slow.
They kept saying we had a long day. Well, then you shouldn't have taken this job to begin with. They were bringing one thing at a time and taking their sweet time to load and unload the truck.
Definitely not going back to this movers again. The job quality was definitely not of a professional mover. If you pick up some guy from seven eleven then would do the same quality job and charge you one third the price they did.
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Nick D.
Dec 10, 2019
Thank you for providing your feedback and letting us know about this issue, Nusrat. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. However, we did not charge you for any time searching for the missing screws. Please get in touch with us on (703) 310-7333 and we'd be happy to help you out further.
Cheers,
MyProMovers
